EMOTIONAL INTELLIGENCE AND EMOTIONAL LABOUR AS DETERMINANT OF ORGANIZATIONAL COMMITMENT AMONG PUBLIC SERVANTS

ATTENTION:
BEFORE YOU READ THE CHAPTER ONE OF THE PROJECT TOPIC BELOW, PLEASE READ THE INFORMATION BELOW.THANK YOU!

INFORMATION:
YOU CAN GET THE COMPLETE PROJECT OF THE TOPIC BELOW. THE FULL PROJECT COSTS N5,000 ONLY. THE FULL INFORMATION ON HOW TO PAY AND GET THE COMPLETE PROJECT IS AT THE BOTTOM OF THIS PAGE. OR YOU CAN CALL: 08068231953, 08168759420





EMOTIONAL INTELLIGENCE AND EMOTIONAL LABOUR AS DETERMINANT OF ORGANIZATIONAL COMMITMENT AMONG PUBLIC SERVANTS

CHAPTER ONE
INTRODUCTION

Background of the study
The Workplace is an environment for upgrading, improving and reforming the traits related to emotional intelligence competencies such as perception and control of emotions.

Emotional intelligence is an important forecaster of key organizational outcomes including job satisfaction, organizational commitment among civil servants.  A person who is able to understand and is aware of one's own feelings, and controls stress, negative emotions, and feeling of frustration, can certainly have better relationships with colleagues and supervisors, which ends in increasing job satisfaction, organizational commitment and better job performance (Bernard).



Emotional intelligence explains the ability to perceive, control and evaluate emotions. In 1990, researchers defined emotional intelligence as the subset of social intelligence which involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.  It is believed that emotional intelligence can be learned and strengthened, while others believe it is an inborn trait. Some emotional and social competencies are important in the workplace, which include adjustment in the face of the problems, self-management, interpersonal effectiveness, discussion skills in the face of different opinions and disagreement. Emotional intelligence improves the performance of the organizations, and has an important role in productivity and effectiveness of the organizations; therefore, employees with high emotional intelligence are considered invaluable assets (Yagazie: 2000).

Public service by nature is a service-oriented organization. Governmental activities are allotted to the ministries who in turn are expected to deliver services to the public. Thus, as service providers, the ministries are always in constant touch with the members of the public. This interaction goes a long way in the public perception and assessment of government performance. No matter how unpleasant their job is, public servants have to keep their feelings under control in order to safeguard, the interest of their employer. It is at this point that emotional labour comes in. Emotional labor is a requirement of a job that employees display required emotions toward customers or others. More specifically, emotional labor comes into play during communication between worker and citizen and between worker and worker (Wikipedia). Emotional labour holds that employees should display emotions that comply with certain expression norms or rules of the organization which help to create desired state of mind in the customer. By this, employees are expected to appear happy, nice and glad when rendering service to their customers regardless of any private misgivings or any different feelings they may have.

Organizational commitment is considered an important forecaster for some positive and negative outcome variables. Employees with strong affective commitment to the organization perform better than those with lower levels of affective commitment. It is positively related with employees’ motivation, job performance, and job satisfaction, and negatively related with absenteeism and turnover, as well as stress. Uncommitted employees not only had the lowest level of acceptance of organizational values, but they also felt alienated from the organization. (Scarborough and Somers, 2006) Salovey and Mayer (1990, p. 189) define emotional intelligence as “the ability to monitor one's own and others' feelings, to discriminate among them, and to use this information to guide one's thinking and action.” Human resources who have the ability to communicate with each other effectively can lead the organization toward success and effectiveness. Therefore, individuals recruited in the organizations should be aware of and understand emotions in the self while knowing that they are, what they believe in, what they say, what they think, how they make decisions, how not to get angry, how to control one's emotions in different conditions, and how to act with others. In such a situation, they will be able to recognize and control emotions in others.

Statement of the problem
Employees with high emotional intelligence confront low occupational stress in their job environment, yet employees with low emotional intelligence have less self-awareness, and as a result, in the face of difficult conditions, they are not able to cope with their feelings and have too much stress which, in turn, has a negative influence on their job satisfaction and commitment.

Objectives of the study
The main objective of this study is to examine emotional intelligence and emotional labour as determiinant of organizational commitment among public servants.

2. To investigate the effect of emotional intelligence and emotional labour.

3. To look at the predictability of emotional labour from the combination of emotional intelligence, self-efficacy and organizational commitment.

Research questions
In spite of economic, hierarchical, and management problems in an organizations, especially in the public organizations, can emotional intelligence be a solution for increasing job satisfaction and organizational commitment and diminishing occupational stress in the workplace?
Are there other factors and variables having mediatory roles in the effects of emotional intelligence on organizational outcomes such as organizational commitment?
What is the pattern of relationship among emotional intelligence, self-efficacy, pay satisfaction and emotional labour?
What is the overall effects of emotional intelligence, self-efficacy and pay satisfaction on emotional labour?
1.5   Research hypotheses

Ho: there is no significant negative relationship between emotional intelligence and emotional labour.

Hi: there is significant negative relationship between emotional intelligence and emotional labour.

Ho: Employees with strong affective commitment to the organization do not perform better than those with lower levels of affective commitment.

Hi: Employees with strong affective commitment to the organization perform better than those with lower levels of affective commitment.

Significance of the study
1. This study will help and teach individuals recruited in the organizations to be aware of and understand emotions in the self while knowing that they are what they believe in, what they say, what they think, how they make decisions, how not to get angry, how to control one's emotions in different conditions, and how to act with others.

2. The study will teach staff, individuals how to able to recognize and control emotions in others.

1.7   Scope/Limitations of the study

This study on emotional intelligence and emotional labour as determinant of organizational commitment among public servants.

Limitations of study

Financial constraint- Insufficient fund tends to impede the efficiency of the researcher in sourcing for the relevant materials, literature or information and in the process of data collection (internet, questionnaire and interview).
Time constraint- The researcher will simultaneously engage in this study with other academic work. This consequently will cut down on the time devoted for the research work.
1.8   Definition of terms

Emotional intelligence: defined emotional intelligence as the subset of social intelligence which involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.

Emotional labour: Emotional labor is a requirement of a job that employees display required emotions toward customers or others.


Public servant: is a service which is provided by government to people living within its jurisdiction, either directly (through the public sector) or by financing provision of services.                Organization: the act or process of organizing.                       Organizational commitment: is a concept that has to do with the degree of commitment and loyalty that employees exhibit toward employers.                                                                     Commitment:  the act of committing.

HOW TO GET THE FULL PROJECT WORK

PLEASE, print the following instructions and information if you will like to order/buy our complete written material(s).

HOW TO RECEIVE PROJECT MATERIAL(S)
After paying the appropriate amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420

(1)    Your project topics
(2)     Email Address
(3)     Payment Name
(4)    Teller Number
We will send your material(s) immediately we receive bank alert

BANK ACCOUNTS
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 0046579864
Bank: GTBank.

OR
Account Name: AMUTAH DANIEL CHUKWUDI
Account Number: 2023350498
Bank: UBA.

HOW TO IDENTIFY SCAM/FRAUD
As a result of fraud in Nigeria, people don’t believe there are good online businesses in Nigeria.

But on this site, we have provided “table of content and chapter one” of all our project topics and materials in order to convince you that we have the complete materials.

Secondly, we have provided our Bank Account on this site. Our Bank Account contains all information about the owner of this website. For your own security, all payment should be made in the bank.

No Fraudulent company uses Bank Account as a means of payment, because Bank Account contains the overall information of the owner

CAUTION/WARNING
Please, DO NOT COPY any of our materials on this website WORD-TO-WORD. These materials are to assist, direct you during your project.  Study the materials carefully and use the information in them to develop your own new copy. Copying these materials word-to-word is CHEATING/ ILLEGAL because it affects Educational standard, and we will not be held responsible for it. If you must copy word-to-word please do not order/buy.

That you ordered this material shows you have agreed not to copy word-to-word.


FOR MORE INFORMATION, CALL:
08068231953 or 08168759420



AFFILIATE LINKS:
myeasyproject.com.ng
easyprojectmaterials.com
easyprojectmaterials.net.ng
easyprojectsmaterials.net.ng
easyprojectsmaterial.net.ng
easyprojectmaterial.net.ng
projectmaterials.com.ng
googleprojectsng.blogspot.com
myprojectsng.blogspot.com.ng
https://projectmaterialsng.blogspot.com.ng/

Comments

Popular posts from this blog

AN ASSESSMENT OF THE IMPACT OF FOREIGN DIRECT INVESTMENT ON NIGERIAN ECONOMIC GROWTH AND DEVELOPMENT (1990-2014)

A CRITICAL ANALYSIS OF THE PROBLEMS OF FINANCIAL MANAGEMENT IN LOCAL GOVERNMENT COUNCILS IN NIGERIA

THE IMPACT OF MICROFINANCE BANK ON ECONOMIC GROWTH OF NIGERIA